Privacy Policy

Effective Date: August 2, 2025

At HKSHOP AND TRADING, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website (hkshop.com.gh) or shop with us in-store.

1. Information We Collect

When you visit our website, place an order, or interact with us, we may collect:

• Personal Information: Name, phone number, email address, delivery address, payment details.

• Device Information: IP address, browser type, device model, operating system.

• Transaction Details: Order history, payment method (we do not store your card or mobile money details).

• Communications: Emails, chat messages, or calls exchanged with our support team.

2. How We Use Your Information

We use your data to:

• Process and deliver your orders.

• Contact you for order updates or support.

• Improve our products and website experience.

• Prevent fraud and ensure security.

• Send you promotional emails or updates (you may opt-out at any time).

3. How We Protect Your Data

We use secure technologies to protect your personal data:

• All transactions are secured with SSL encryption.

• Payment information is processed through trusted third-party providers like Paystack.

• We do not store your debit/credit card or mobile money details on our servers.

• Access to your data is restricted to authorized personnel only.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Payment processors (e.g., Paystack) to complete your transaction.

• Delivery partners to fulfill your order.

• Law enforcement agencies, if required by law.

5. Your Rights

You have the right to:

• Access, update, or delete your personal data.

• Opt out of marketing communications at any time.

• Request information on how your data is used.

To exercise any of these rights, please contact us via the details below.

6. Cookies & Tracking

We use cookies and tracking tools to:

• Enhance your browsing experience.

• Analyze traffic and site usage.

• Remember items in your cart or preferences.

You can disable cookies in your browser settings if you prefer.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

HKSHOP AND TRADING
📞 0551069350 / 0553152353
✉️ support@hkshop.com.gh
🌐 hkshop.com.gh